We know that you will be pleased with your purchases from our online shop, however there may be occasions when you will need to return items to us.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 48 hours If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. We will then assist you to make a complaint to the carrier company concerned.
Items Faulty on Arrival
If your items are faulty on arrival, you have 7 days in which to inform us of the fault (please note that . Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it’s more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated)
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received by us, we’ll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers. (The Distance Selling Regulations do not apply to business customers)
Need to return an item?
YOU MUST OBTAIN A TRACKING NUMBER FROM US FIRST. Please do not return goods without a tracking number, otherwise we shall not be responsible in case of loss. You can request a return and obtain a Tracking Number by emailing firstname.lastname@example.org, stating your original order reference and the reason for return.
The return address for goods is Avon Studios, 3 Kineton Road, Wellesbourne, Warwick, CV35 9NE